Build a scope matrix. For each leak type, record whether the company diagnoses it, repairs it, refers it, or does not handle it. Include service line, interior supply, drain, slab, water heater, irrigation, pool, roof, HVAC condensate, and moisture with no confirmed plumbing source.
Write the triage path. Give visible uncontrolled water, water near electrical equipment, gas odor, sewage, structural damage, and inaccessible shutoffs an immediate phone or emergency route. Keep high-bill and intermittent alerts on a routine diagnostic path when no active hazard is described.
Explain the sequence. Describe confirmation, isolation, non-destructive observations, focused testing, access decision, and findings review in plain language. Mention equipment only when the company owns it, staff use it for the stated situation, and the page explains what its result can and cannot establish.
Define the commercial offer. State the service-call or diagnostic-fee structure if approved, what area or time it covers, whether repair is separate, and what the customer receives. Avoid “free detection” language when it depends on purchasing a repair or excludes meaningful test work.
Separate the handoffs. Detection may lead to plumbing repair, excavation, rerouting, drain work, appliance service, pool service, irrigation, roofing, drying, environmental assessment, or finish restoration. Identify who coordinates each next step without representing referral as control.
Test request quality. Submit active and non-active scenarios on mobile. Verify that staff receive address, symptom, start time, meter or utility alert context, affected areas, shutoff status, and safe photo uploads—without making the form a substitute for urgent phone triage.