Route suspected leaks out. Use a visually dominant safety notice: leave the area, call 911 and the serving gas utility from a safe place, and follow utility instructions. Keep the sales phone number and web form out of the emergency instruction.
Classify the scheduled request. Separate utility shutoff or red tag, failed inspection, pressure-test failure, appliance connection, exposed-pipe damage, buried customer line, remodel relocation, capacity upgrade, and new outdoor appliance work.
Map ownership and access. Document the meter, serving utility, affected appliance or branch, pipe location, occupancy, known shutoff status, excavation or wall access, and whether another contractor has already opened or altered the system.
Explain the diagnostic boundary. State how the contractor confirms the accessible system, isolates sections where appropriate, tests under the applicable procedure, records results, and decides whether a local repair or larger replacement is supported. A combustible-gas detector reading or odor report alone is not a complete repair scope.
Make the quote and approvals inspectable. Separate service or test fees, labor, pipe and fittings, appliance connectors, access, excavation, trenching, backfill, wall or landscape restoration, permits, inspections, utility coordination, after-hours charges, taxes, warranty, and exclusions.
Close the authorization chain. Describe required pressure or leak checks, inspector acceptance when applicable, gas clearance or utility release, appliance reconnection and relighting by the responsible party, operating checks, and written notice of any excluded or unresolved section.