Qualify the equipment. State that the service applies to electric storage water heaters and request the model, serial number, rated voltage and wattage from a safe-to-view label, tank size, location, and access conditions.
Capture the hot-water pattern. Ask when the problem began, whether any hot water remains, how quickly it runs out, whether recovery changed, and whether the breaker, high limit, leak, odor, or noise is involved.
Set the electrical boundary. Tell visitors not to remove covers or test energized parts. Burning odor, damaged wiring, water near electrical components, or repeated trips need prompt professional assessment.
Explain confirmation. Describe professional checks of supply, controls, both elements, terminals, conductors, tank condition, sediment, and compatibility. Avoid claiming the upper or lower element from symptom copy alone.
Define the quote. Identify diagnosis, element and gasket, thermostat or wiring work if separately authorized, draining, sediment complications, access, disposal, permits where applicable, refill, leak check, electrical verification, and warranty.
Require safe recommissioning. State that the tank must be completely refilled and purged before power is restored. Closeout should document leak-free fittings, electrical readings appropriate to the unit, heating operation, thermostat setting, and delivered-water check.